Shipping policy

Delivery and service

Your custom design is produced to order and sent directly to our makers on purchase. Please bear in mind the pattern on our garments changes subtly depending on size so please check you like the style before ordering. Production times are on average are three to five days but can vary according to each product, and you will need to add shipping time on top. We do not count weekends or public holidays as production days.

UK Delivery

We offer free shipping to our UK customers. We use Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. The average delivery price will vary depending on the number of items in your order.

If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. 

UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. 

We are happy to offer free worldwide shipping for orders over £150, with customs duties paid for most countries. If you are placing your order from outside the UK, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days. We use FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of the hands of Authentizia.